I won a Zoom chat with Alyssa and Freddie! I’m thrilled for the chance to thank them for their audiobook, which I’ve blogged about quite a bit – maybe too much. My newfound social media bad-assery paid off!
Being grateful and thankful is an important part of positivity. What a wonderful exercise to think of three things you’re thankful for each morning. It opens your heart and mind to good things that come your way. But it seems the act of actually thanking people gets a bit lost.
When I worked at a law firm in Atlanta, a second-year associate hid in my office. He’d submitted a document to the Delaware Secretary of State, but found a calculation error after it was posted. He was miserable because the last time he’d worked for this client, he made a similar error and had to submit a Certificate of Correction, which wasn’t good. “I can’t go back to them with the same mistake a second time,” he groaned.
“Let me see what I can do.” I picked up the phone and called DSOS. After speaking with a few people, it turned out that they could do a page swap within 12 hours of filing! We quickly submitted the corrected page and the document was fixed. What a relief!
At the end of the day, I called DSOS again. I left a voice message profusely thanking the rep who’d helped us, hung up and moved on to the next thing.
The next morning I had a message from DSOS. Uh-oh.
“Nothing’s wrong,” the rep’s message began. “I just had to tell you that we never, ever get thanked. All of the overnight voice mails are complaints. I forwarded your message to my supervisor, who forwarded it to the Secretary himself, and he sent it to the whole office. You don’t know what it means to us to hear we actually helped.”
Ever since, I make sure I thank and compliment people who help, or try to help as best as they can, especially in crummy situations like when a flight gets canceled. “Can you transfer me to your supervisor? I’d love to give them a compliment about you.” It’s so easy. You could help someone get a bump in pay at their annual review just by giving a compliment about them to their boss. My husband and I call it “sprinkling fairy dust.”
You see why I’m super excited to thank Alyssa and Freddie. They helped me so much and they have no idea! If it were me who put something out into the world like The Pivot Principle, I’d be so happy to hear I helped someone. But we are strangers so I don’t know how Alyssa and Freddie might feel. I will think carefully about what to say and a succinct way to say it. I’d die if their reaction was, “Anywaaaayyy…”